Level: Entry-level
Trainer: Mariam Paichadze
Start Date: April 27, 2026
Schedule: Mondays & Thursdays at 19:30
Duration: 6 sessions (2 hours each)
Location: Online, with 2 in-person sessions @Stamba, Dblock
Price: 1200 GEL
Early Bird Offer: Enjoy a 20% discount – 960 GEL
(Valid until April 10, 2026)
Training Objectives
1. Recognize upcoming regulatory changes and emerging compliance risks
2. Understand the legal nature of payment services and the regulatory framework in Georgia
3. Navigate key EU payment regulations (PSD2, upcoming PSD3/PSR) and their local impact
4. Identify categories of payment service providers and their permitted activities
5. Understand customer rights, provider obligations, and liability allocation
6. Apply SCA, authorization, and data protection requirements in practice
7. Handle disputes, complaints, and chargebacks in line with regulatory expectations
Target Audience
– Compliance and legal teams in banks, microbanks, and PSPs
– Operations and customer support teams dealing with disputes and complaints
– Product managers and fintech founders working in regulated environments
– Junior risk, AML, or fraud specialists entering payments
– Regulators, auditors, or consultants seeking payments domain knowledge
No deep technical background is required.
Program Outline
Session 1: Legal Nature of Payment Services & Regulatory Framework
– Georgian legal basis: Law on Payment System and Payment Services & National Bank of Georgia (NBG) normative acts
– EU framework: PSD2 and its influence on Georgian regulation
– Key definitions: Issuer, Acquirer, Payment Instrument, Electronic Money, Virtual Asset Service Provider (VASP)
– Categories of providers: Commercial banks, Microbanks, Registered Payment Service Providers, Scope of permitted activities
Session 2: Providers, Services & Rights of the Parties
– Types of payment services: Execution of payment transactions, Issuance of payment instruments, Money remittance, Account information services
– Customer rights in financial services
– AML/CFT fundamentals and lawful limitations of customer rights
– Personal data protection (GDPR): Data subject rights, Provider obligations
Session 3: Authorization, SCA & Data Security
– Authorization as legal consent for a payment transaction
– Strong Customer Authentication (SCA)
– SCA exemptions
– Fraud schemes and monitoring
– Real-time fraud identification principles
Session 4: Complaints, Liability & Dispute Resolution
– Complaint time limits
– Chargeback rules and procedures
– Complaint handling timeline
– Role of the National Bank dispute resolution commission
– Burden of proof
– Liability limits & Exclusions of liability
Session 5: PSD3 & New Developments in Payments Regulation
– PSD3 and PSR overview
– Confirmation of Payee (IBAN–name verification)
– Fraud prevention obligations and fraud data sharing
– Enhanced controls for trusted devices
– Mandatory staff training requirements
– Role of AI in transaction monitoring and risk assessment
– Expected changes to Georgian payment legislation
Session 6: Practical Workshop & Evaluation
– Case studies: Analysis of real court decisions, Ombudsman and National Bank dispute cases
– Simulation exercise: Drafting a ruling on a payment service dispute case
– Group discussion and regulatory reasoning